You are here: Shipping


E-mail Print PDF

Delivery Costs

Delivery costs are as per shopping cart selection and quote. Oak Valley Truffles currently offers substantial discounts on shipping rates for our valued clients.

Shipping Partners

Oak Valley Truffles works with Australia Post for Truffle products and Australian Air Express for Fresh Truffle to deliver your purchased goods.

Fresh Truffle

We are able to ship direct to the customers door anywhere in Australia via Australian Air Express.

Shipping rates

Up to 1kg fresh truffle is $25.00 Australia wide.

Truffle Products

Truffle products are based on the weight of your shipment through Australia Post which will be calculated at check out.

Oak Valley Truffles accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so through use of our order system.

Transaction Currency

Transaction currency AUD$ - All transactions are displayed and processed in AUD$.

Delivery Timeframe

Orders are normally shipped within 24-48 hours of receiving payment.
Delivery times may vary between 5-7 days.
In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area.

Delivery to final destinations may take longer. If in doubt please check with your local Post Office. Please allow up to 14 days for delivery to States other than Western Australia.

Shipping Destinations

Currently Shipping is only available to Australian destinations.
For wholesale enquires please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Return Policy

Oak Valley Truffles will offer a 30 day money back guarantee including change of mind for truffle products. Refunds must be returned within 30 working days from the invoice date, in original condition and packaging with all accessories and contents.  In instances where products are found to be defective, Oak Valley Truffles will supply replacement product free of charge including return postage and handling.
Oak Valley Truffles will not replace or refund products that have passed their use by date or been stored incorrectly.

Our policy is:

    1.    The product must be returned in its original condition and packaging with all accessories and contents.

    2.    When returning products for refund, you must contact Oak Valley Truffles prior to sending the items. Indicate the reason for return and details of how you will be
           returning the goods. Oak Valley Truffles reserve the right to review all returns to assess acceptability.

    3.    We recommend that you return the product via Australia Post. You must pre-pay all returns postage, assume any risk of loss, theft or damaged goods during transit.
           We advise you arrange registered delivery with Australia Post. Oak Valley Truffles reserves the right to refuse to accept, and to return, parcels that arrive COD or have
           'More To Pay' stamped on them.

    4.    If you are returning a faulty item for a replacement we will pay for postage and handling back to us provided you contact our office on  (08) 9204 1011.